Refunds & Returns Policy

Effective Date: 04-02-2025

At MS Grafix, we strive to ensure your complete satisfaction with our products and services. However, if you are not entirely satisfied with your purchase, we offer a fair and straightforward refunds and returns process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

1.1 Physical Products

• You may request a return or refund for physical products (e.g., ID Cards, Business Cards, Signages, etc.) under the following conditions:
  • The product is defective, damaged, or incorrect upon delivery.
  • The product does not match the description or specifications provided and approved.
  • The return request is made within 7 days of receiving the product.
• Non-Returnable Items:
  • Customized or personalized products (e.g., ID Cards, Business Cards, Letterheads, etc.) cannot be returned unless they are defective or incorrect.
  • Products that have been used, altered, or damaged after delivery are not eligible for return.

1.2 Services

• For services such as logo design, graphic design, binding, lamination, etc.:
  • If you are dissatisfied with the service, please contact us immediately at info@msgrafix.com to discuss your concerns.
  • Refunds for services will be evaluated on a case-by-case basis, depending on the nature of the issue and the stage of completion.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us:
   • Email us at info@msgrafix.com within 7 days of receiving the product.
   • Include your order number, a description of the issue, and photos of the defective or incorrect product (if applicable).
2. Return Authorization:
   • We will review your request and provide a Return Authorization Number (RAN) if your return is approved.
   • Do not return any product without an RAN, as it will not be accepted.
3. Pack and Ship:
   • Pack the product securely in its original packaging (if possible) and include all accessories, labels, and tags.
   • Ship the product to the following address:
     MS Grafix
     #1, 3rd Cross, Ambabhavani Temple Road,
     Jyothinagar, Vidyaranyapura Post,
     Bangalore – 560097
4. Return Shipping Costs:
   • If the return is due to a defect, error, or incorrect product, we will cover the return shipping costs.
   • If the return is for any other reason, you will be responsible for the return shipping costs.

3. Refund Process

3.1 Refund Eligibility

• Refunds will be processed only after we receive and inspect the returned product.
• Refunds are not applicable for services that have been completed to your satisfaction but are no longer required.

3.2 Refund Timeframe

• Once your return is approved, we will process your refund within 7-10 business days.
• Refunds will be credited to the original payment method used during the purchase.

3.3 Partial Refunds

• Partial refunds may be issued in the following cases:
  • The product is returned in a used or damaged condition.
  • Only part of the order is returned.

4. Exchanges

• If you received a defective or incorrect product, we will gladly replace it at no additional cost.
• For exchanges, please follow the same return process outlined above.

5. Non-Refundable Items and Services

The following items and services are not eligible for refunds or returns:

• Customized or personalized products (unless defective or incorrect).
• Services that have been completed to your satisfaction.
• Products damaged due to misuse or mishandling after delivery.

6. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

MS Grafix
#1, 3rd Cross, Ambabhavani Temple Road,
Jyothinagar, Vidyaranyapura Post,
Bangalore – 560097
Email: info@msgrafix.com

We are here to assist you and ensure a smooth and hassle-free experience.

7. Policy Updates

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Site.

Thank you for choosing MS Grafix!