Terms & Conditions

Effective Date: 04-02-2025

Welcome to MS Grafix (“we,” “our,” “us”). By accessing or using our website, msgrafix.com (the “Site”), and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our Site or services. If you do not agree to these terms, you must not use our Site or services.

1. Acceptance of Terms

By using our Site, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement. You also agree to these Terms and Conditions, our Privacy Policy, and any other policies or guidelines posted on the Site.

2. Services Offered

MS Grafix specializes in the manufacture and sale of:

• ID Cards
• Business Promotional Materials (e.g., Business Cards, Brochures, Handouts, Banners, Prospects, etc.)
• Office Stationery (e.g., Letterheads, Note Pads, Invoice Books, etc.)
• Invitations
• Certificates
• Manuals
• Training Materials (e.g., Books, Courseware, etc.)
• Mementos
• Corporate Gifts
• Signages (Indoor and Outdoor)
• Packaging
• Labels
• Stickers

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without notice.

3. Orders and Payment

3.1 Order Placement

• Orders can be placed through our Site or by contacting us directly at info@msgrafix.com
• By placing an order, you agree to provide accurate and complete information, including your name, address, payment details, and any other required information.

3.2 Pricing

• All prices are listed in Indian Rupees (INR) unless otherwise stated.
• Prices are subject to change without notice. However, once an order is confirmed, the price will remain fixed for that order.

3.3 Payment

• We accept payment through credit/debit cards, UPI, net banking, etc.
• Payment must be made in full before we begin processing your order. Unless otherwise a payment terms is accepted by both parties and communicated by email or a signed contract.

3.4 Cancellations and Refunds

• Orders cannot be canceled after confirmation.

4. Shipping and Delivery

4.1 Shipping Policy

• We aim to process and ship orders within 5 business days of order confirmation.
• Delivery times may vary depending on your location and the shipping method selected.

4.2 Delivery Address

• Please ensure the delivery address provided is accurate. We are not responsible for delays or losses caused by incorrect addresses.

4.3 Risk of Loss

• The risk of loss or damage to products passes to you upon delivery.

5. Intellectual Property

• All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of MS Grafix or its licensors and is protected by intellectual property laws.
• You may not reproduce, distribute, or use any content from the Site without our prior written permission.

6. User Responsibilities

• You agree not to use the Site for any unlawful purpose or in a way that could harm the Site or its users.
• You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

7. Limitation of Liability

• MS Grafix shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or services.
• Our total liability for any claim related to the Site or services shall not exceed the amount paid by you for the specific product or service in question.

8. Indemnification

You agree to indemnify and hold MS Grafix harmless from any claims, damages, or expenses arising out of your use of the Site, violation of these Terms and Conditions, or infringement of any third-party rights.

9. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of India.
• Any disputes arising out of or related to these terms shall be resolved through arbitration in Bangalore, India, in accordance with the Arbitration and Conciliation Act, 1996.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes constitutes your acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

MS Grafix
#1, 3rd Cross, Ambabhavani Temple Road,
Jyothinagar, Vidyaranyapura Post,
Bangalore – 560097
Email: info@msgrafix.com

Thank you for choosing MS Grafix!